Shipping policy

Lit: Love & Intimacy Tools Shipping Policy

Bringing Intimacy Closer to You

At Lit: Love & Intimacy Tools, we're dedicated to delivering our sensation tools and products to you swiftly and securely, ensuring that your journey towards deeper connection begins as soon as possible!

    Domestic United States Timelines and Costs

    • Order Processing: Orders are typically processed within 1-2 business days.

    • Standard Shipping: Our standard shipping typically takes 3-5 business days within the domestic United States.

    • Expedited Shipping: Expedited shipping options are available at an additional cost, with delivery times typically ranging from 1-3 business days.

    • Sometimes we may offer free standard shipping on all domestic US orders over a certain amount (e.g., $150). You'll see if this promotion on our site if it's available. For orders below this threshold, or international orders, a standard shipping fee applies.

    International Shipping Timelines and Costs

    • International Shipping, Customs, and Duties: We also ship internationally, with delivery times and costs varying based on destination. 

      • Free shipping over $150 applies to the United States only at this time.

      • Shipping costs for international orders are calculated based on the destination, package weight, and dimensions.

      • Please note that there may also be additional duties, fees, or taxes outside the US raised by the authorities in your country, for which you will be solely responsible, and which may be payable by you on delivery. Please check your local import laws for confirmation.

      Tracking Your Order

      Once your order is shipped, you'll receive a confirmation email with a tracking number, allowing you to monitor the progress of your shipment.

      Packaging

      • Discreet Packaging: All orders are shipped in discreet packaging to ensure your privacy and comfort.

      • Eco-Friendly Options: We are committed to environmental responsibility and do our best to use eco-friendly packaging options.

      Delivery Issues

      • Damaged or Lost Packages: In the rare event that your package is lost or damaged, please contact us immediately for assistance.

      • Address Changes: If you need to change the delivery address after your order has been placed, please contact us as soon as possible. We only have a very short window to update order info. Once order processing has begun by our warehouse, we can no longer make changes.

      Contact Us

      If you have any questions or concerns about your order's shipping, our team is here to assist you. Reach out to us via email or phone for personalized support:

      yes@litup.love
      775.338.8978